Refund policy

Returns & Refunds

We hope you love your Forest Botanical order. If you change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, unopened and in their original packaging, with proof of purchase.

For hygiene reasons, we cannot accept returns of sealed personal care products once the seal has been broken, unless the product is faulty. This does not affect your statutory rights.

To request a return, please contact hello@forestbotanical.co.uk before sending anything back. We will provide return instructions and the appropriate return address. Please do not send items back without contacting us first.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or you have received the wrong product, contact us as soon as possible at hello@forestbotanical.co.uk, preferably with photographs, and we will arrange an appropriate replacement or refund.

Change-of-mind returns

Where you are exercising your statutory right to cancel an online purchase, you have 14 days after receiving your goods to tell us that you wish to cancel, followed by a further 14 days to return them.

Forest Botanical additionally offers a 30-day return period for eligible unused and unopened products.

Unless an item is faulty, damaged or incorrect, return postage is the customer’s responsibility.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved. Approved refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Where applicable under your statutory cancellation rights, we will also refund the cost of our standard delivery service. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable.

Nothing in this policy affects your statutory rights.